Privacy Policy

1. Introduction

Social Followers ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Social Media Marketing (SMM) services. Please read this Privacy Policy carefully. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

Personal Information You Provide:

• Account Information: Email address, password (encrypted), and optional profile details.
• Order Information: Social media usernames, post URLs, or other identifiers required to deliver services you purchase.
• Payment Information: Payment card details, billing address, and transaction history. Payment information is processed securely by our payment providers (Stripe and PayPal) and is not stored on our servers.
• Communications: Any messages, emails, or support tickets you send to us.

Automatically Collected Information:

• Usage Data: Pages viewed, services browsed, orders placed, and referral activity.
• Device Information: IP address, browser type, operating system, device identifiers, and referring URLs.
• Cookies and Tracking: We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze site traffic.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process orders, deliver purchased services, and fulfill your requests.
• Account Management: To create and maintain your account, authenticate your identity, and manage your wallet balance.
• Payment Processing: To process payments, prevent fraud, and maintain transaction records.
• Communications: To send order confirmations, status updates, refund notifications, and respond to support requests.
• Referral Program: To track referrals and issue wallet credits to qualifying users.
• Service Improvement: To analyze usage patterns, improve our platform, and develop new features.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, prevent, and address fraud, security incidents, and other malicious activities.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, including payment processing (Stripe, PayPal), email delivery, and hosting infrastructure. These providers are contractually obligated to protect your information.
• Social Media Platforms: We may share the social media identifiers you provide (usernames, post URLs) with third-party SMM providers to fulfill your orders. We do not share your email, password, or payment information with these providers.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is retained while your account is active. Order and payment data is retained for at least 7 years for tax and accounting purposes. Usage logs and analytics data may be retained in anonymized form indefinitely. You may request deletion of your account and personal data by contacting us, subject to our legal retention obligations.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit (HTTPS/TLS), encryption of passwords using bcrypt hashing, secure session management with JWT tokens, regular security audits and vulnerability assessments, and restricted access to personal data on a need-to-know basis. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Portability: You may request a copy of your data in a structured, machine-readable format.
• Objection: You may object to certain processing of your data, such as marketing communications.
• Restriction: You may request that we restrict processing of your data in certain circumstances.

To exercise these rights, please contact us at privacy@socialfollowers.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for authentication, session management, and core platform functionality. These cannot be disabled.
• Analytics Cookies: Help us understand how users interact with our platform to improve our services.
• Preference Cookies: Remember your settings and preferences, such as language and currency.

You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

9. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• Stripe: Payment processing. View their privacy policy at stripe.com/privacy
• PayPal: Payment processing. View their privacy policy at paypal.com/privacy

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws, including the use of standard contractual clauses approved by regulatory authorities.

11. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 18, we will delete that information promptly.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at privacy@socialfollowers.com.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on contract performance (providing services), legitimate interests (improving our platform), legal obligations (tax compliance), and consent (marketing).
• Data Protection Officer: You may contact our privacy team at dpo@socialfollowers.com
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.